return and refund policy

At NC Gifts, we are dedicated to providing you with high-quality customized products that meet your expectations. Nonetheless, we recognize that situations may arise where a return or refund is necessary. Please carefully review our return and refund policy:

1. No Return and No Exchange Policy

  • We maintain a stringent policy of no returns and no exchanges for all customized products. Since our products are tailor-made to your specifications, we cannot accept returns or exchanges, except in the case of wrongly delivered products.

2. Wrongly Delivered Products

  • If you receive a product that differs from what you ordered, kindly reach out to us at within 7 days of receiving your order. To process an exchange or refund for wrongly delivered products, we may request photographic evidence of the product.

3. Refund Process

  • In the event that a refund is warranted due to a wrongly delivered product, we will promptly initiate the refund process. Refunds will be issued to the original payment method used during the order.

4. Communication

  • We are committed to resolving issues related to wrongly delivered products as swiftly as possible. Our customer support team will collaborate closely with you to ensure a satisfactory resolution.

We highly value your trust in NC Gifts and are determined to offer you the most exceptional shopping experience. If you have any questions or require further assistance concerning our shipping or return and refund policies, please do not hesitate to contact our dedicated support team at Your satisfaction is our top priority, and we are here to guide you every step of the way.